Refund policy

Effective Date: August 6, 2026

At Airhumidifier, we want you to feel confident when shopping with us. If a purchase does not meet your expectations, we're here to help. This Return & Refund Policy explains the conditions for returning eligible items and how refunds are processed.

Please read this policy carefully before requesting a return.

Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, an item must:

  • Be unused and in its original condition.

  • Include all original parts, accessories, manuals, and packaging (if applicable).

  • Show no signs of misuse, damage, or excessive wear caused after delivery.

  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items that do not meet these requirements may not be eligible for a refund.

Items That Cannot Be Returned

For safety, hygiene, or other operational reasons, certain items may not qualify for return. Returns may be declined if an item:

  • Has been used, installed, or altered.

  • Is damaged due to improper handling after delivery.

  • Is missing original components or packaging.

  • Was marked as final sale or non-returnable at the time of purchase.

  • Is returned without prior authorization, when required.

If you're unsure whether your item qualifies, please contact our support team before sending it back.

How to Start a Return

To request a return, please contact our customer support team before shipping your item.

Include the following information in your request:

  • Full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed, we will provide instructions for completing the return process.

Please do not return merchandise without receiving return instructions from our support team.

Return Shipping

Unless the return is required because of our error or as otherwise required by law, customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking, as Airhumidifier cannot be responsible for returned packages that are lost or damaged during transit.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the product packaging, if applicable

After reviewing your claim, we will determine the most appropriate resolution, which may include a replacement, exchange, or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds are typically processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.

Partial Refunds

In certain situations, only a partial refund may be issued. Examples include:

  • Items returned with missing parts or accessories.

  • Products showing signs of use beyond what is necessary for inspection.

  • Returns received in a condition that reduces the item's value.

  • Items returned outside the approved return conditions, where applicable.

Any partial refund will be determined after inspection of the returned item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they have entered processing or shipment. Once an order has been processed or shipped, it cannot be canceled and must instead follow our standard return procedure.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend returning the eligible product in accordance with this policy and placing a new order separately.

Refused or Undeliverable Shipments

If a package is refused, unclaimed, or returned due to an incorrect or incomplete shipping address provided by the customer, any refund may be reduced by applicable return shipping or handling costs, where permitted by law.

Processing Delays

While we aim to process returns promptly, review times may be extended during holidays, promotional events, or periods of unusually high order volume.

We appreciate your patience and will keep you informed throughout the return process whenever possible.

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return request, please contact us.

Airhumidifier

Website: https://airhumidifier.shop

Email: support@airhumidifier.shop

Phone: +1 (929) 548-5946

Business Address:

3334 Eastchester Rd

Bronx, NY 10469

United States

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT-05:00) Eastern Standard Time (New York)